Refund and Returns Policy

Effective Date: [Insert Date]

At Glow Essence, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a hassle-free returns and refund process. Please review our policy below:

1. Eligibility for Returns

You can return your product if:

It is unopened, unused, and in its original packaging.
The return is initiated within 30 days of purchase.
The item is damaged, defective, or incorrect upon receipt.

2. Non-Returnable Items

The following items are not eligible for returns:

Products purchased on final sale or with promotional discounts (unless defective).
Opened or used items for hygiene and safety reasons.
Gift cards or digital products.

3. Return Process

To initiate a return, follow these steps:

Contact our customer support team at support@glow-essences.com with your order number and reason for return.
Our team will provide you with a return authorization and shipping instructions.
Ship the item(s) to the provided address using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refund Policy

Once we receive and inspect the returned product(s), we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days to your original payment method.
Shipping fees are non-refundable, except for defective or incorrect items.

5. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, please contact us at support@glow-essences.com, and we will guide you through the process.

6. Late or Missing Refunds

If you haven’t received your refund within the specified time:

Check with your bank or payment provider.
Contact your credit card company; it may take some time for the refund to reflect.
If you’ve done this and still have not received your refund, email us at support@glow-essences.com.